TERMS AND CONDITIONS OF WARRANTY
Subject to the under mentioned conditions and exemptions Bush Australia Pty Ltd. warrants this product to be free from defects in material or workmanship for the specified warranty period as stated below from the date of its original purchase. The benefits given in this warranty are in addition to all other rights and remedies, which the purchaser has under the Trade Practices Act and similar State and Territory laws.

LCD televisions now come with a three (3) year warranty (some exclusions apply) subject to the Terms and Conditions outlined below. All other products and equipment come with a one-year warranty subject to the Terms and Conditions outlined below. Bush Australia Pty Ltd. will, at its option either repair or replace free of charge any part which is at its sole absolute discretion determined to be defective as a result only of faulty material or workmanship in manufacture.

WARRANTY
Bush Australia Pty Ltd have appointed United Electrical as service and repair agent. Products covered under the United Electrical service plan will be clearly indicated by the addition of the Helpline number below. This Helpline number will be on the gift box, the instruction book and the back of the product. Any product not marked with the Helpline may need to be returned directly to the place of purchase. If you are unsure, please contact the below number.
Hours of Service
Standard service will be provided from 8.30am till 6.30pm Monday to Friday Eastern Standard Time and excludes public holidays.
Standard Response Times
For on-site service, United will provide a technician on-site, or where applicable arrange a courier pick up, normally within 8 business hours (Monday – Friday only) of a call being logged at our call centre. United Electrical will turn around warranty jobs within 7 working days of receipt either on site or at a United Electrical authorised service centre. Standard response times do not include shipping times.
Coverage
Coverage will be for a period of 12 months or 3 Years (36 months) from the date of end user purchase. End user must provide proof of receipt of goods to validate the warranty period.
Dead on Arrival
The first 7 days of the Customer Care Program is classed as the DOA (Dead On Arrival) period. United Electrical will co-ordinate calls under DOA and advise you to return goods to original retail outlet for exchange.
What is covered by this Agreement
Only products with the 1800 helpline number printed on the Giftbox, instruction book and/or the unit are covered by this agreement. All other products precede this agreement and will be co-ordinated by United Electrical but will need to be returned to the place of purchase.

Dedicated numbers are:
Australia: 1800 509 394
New Zealand: 0800 450 259

Definitions of service
Onsite Repair
• An Authorised Service Agent (“ASA”) will attend to the faulty product onsite and attempt to repair the product onsite
• Where an onsite repair is not practical, the ASA may need to take the product back to the workshop to continue diagnostics and repairs. Once repaired, the product will be returned back to the customer
Onsite Extraction & Delivery
• Up to 2 service agents (dependant on product and instalment) will attend onsite to uninstall and/or unmount the faulty product for delivery to a repair centre
• Once repaired the agent(s) will return the product back to reinstall and/or mount as per the original location
• Extraction and re-installation is limited only to original manufacturer supplied or purchased mounts & stands
Onsite Pickup & Delivery
• A courier or ASA will pickup the faulty product from the customer and deliver to the service centre
• Once repaired a courier or ASA will return the product from the service centre to the original location of pickup
HotSwap
• Goods are inspected at United repair facility
• Faulty Goods are replaced “like for like”
• Limit of replacement to equivalent model or Dollar($) value of original goods
RTB Extraction
• Client brings vehicle to United authorised service centre
• Client’s car audio equipment is extracted for repair
• Upon repair, client’s audio equipment is re-installed

Warranty does not cover:
- Any damage, malfunction or failure which in the opinion of Joh Bailey Electric Pty Ltd. may have resulted from accident, misuse, neglect, abuse, improper installation, maladjustment, use on incorrect voltage, fluctuations in electric current, outside interference, thunderstorm activity, failure to observe or failure to carry out manufacturer’s recommendations or tampering by unauthorized persons.
- Any product which in the opinion of Bush Australia Pty Ltd. has been used for other than normal domestic purposes.